BUSINESS TEAMS COLLABORATIVE TEAM SKILLS Carri is Certified Instructor of this Program developed & copyrighted by Benefits
Program Content 1. The Information Wheel: All issues, problems, and conflicts share something in common - an informational structure. The Information Wheel captures the five different kinds of information at work in any situation. The Wheel is the foundation for the communication skills taught in the program. Members learn six talking skills for discussing issues more clearly, directly, and completely. 2. The Listening Cycle: Co-workers often press for agreement, solutions, or action before they understand the problem fully. This is particularly true in fast-paced and conflicted situations. Five listening skills help group members go efficiently to the core of an issue. The skills reduce stress, build relationship, and create accurate understanding. Members also learn the Listening Cycle, a strategy to gain and ensure quality information. 3. Mapping Issues: Group members identify and discuss their typical patterns for dealing with issues. Then they learn how to Map Issues - a collaborative team process - for making decisions, solving problems, or resolving conflicts. Mapping Issues combines the six talking and five listening skills. Members review their current group issues and choose one important issue to resolve as they learn the process. 4. Styles of Communication: How members talk and listen to each other determines the quality of information exchanged and reflects the norms operating within the group for dealing with issues. This framework expands team awareness about the styles they use and the positive and negative impacts of each style on their work. Groups also develop more explicit and effective norms for negotiating issues. Program Uses
Program Methods
These methods integrate new skills and norms into the life of the group. Program Materials
Teams also receive large Information Wheel and Listening Cycle floor skills mats for practice and application. Special Program Features
FORMATS: Following are four possible formats for the Team Skills Workshop. My recommendation is format #4. 1. 7 Hours on 1 Day Advantages: takes less time, concentrates on skill learning. 2. 10 Hours on 2 Days Advantages: covers all parts of the program, provides some time between sessions for application, and uses a concentrated day session for skill learning. 3. 8 Hours on 2 Days Advantages: covers all parts of the program, provides some time for application of skills between sessions, other business activities can be scheduled (or resumed) on that same day. 4. 12 Hours on 4 Days Advantages: covers all parts of the program, includes time for thorough skill learning, provides application time between each session, frees the day for other activities. It would be possible to do 2 or 2 1/2 hour sessions using this model, but the consistent feedback I receive (on evaluations and from participants' comments) is: the time being coached on the mats was the most valuable - in other words, doing it to ensure proper learning. The more time per session would insure more time per participant to be on the mats. Client Quotes: "When I assumed the position of Sr. Vice President and Gen Manager, I inherited a very young group of Jr. Managers. I was very pleased with the work that Carri did in building teamwork through communication skills. This proved to enhance our ability to function as a high performance team and have people effectively communicate with each other. I highly recommend her to any company looking to build effective communication routes with their teams." "My communication & conflict resolution skill level has skyrocketed since working with Carri. I now can hear and deal with the real issues brought to me by students, parents and staff." "I was amazed at how easily my professional life had gotten off track. With communication skills training and professional coaching, I refocused, which resulted in increasing all my key employees productivity and profit." "Carri brings refreshing humor and truth that captures her audiences. She brings wisdom, experience and guidance as well as communication skills that are applicable to all families, individuals and the work place. I highly endorse her." High School and Middle School Administrators
Upper Level Management Team
Alvarado Middle School, Rowland Heights, CA
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Click here for information about Core Communication
Formats for Core Communication Core Communication Skills can be taken with a group of individuals related by business, family or not at all. It can also be taken privately in your own personal sessions of 60 - 90 minutes each. Client Quotes: "The most useful was how to handle resistance, the need to control self and strategies to do so. The training is truly the beginning. Application and continued implementation will involve ongoing learning and deep self-awareness. The instructor modeled the skills well. Thank you! I'm a better person for the program." "The Awareness Wheel revealed how my negative self-talk was affecting my communication with others. The Listening Cycle taught me to stop and listen and take in more information before responding. Carri worked well with my personality, gifts and ability." "This course is the best education I have had in my life. This is the best investment I've made for myself. It changed how I look at my life." "Since I have gone through Couple Communication 1 and Couple Communication 2 and done individual coaching sessions with Carri, Core Communication Skills was an excellent reinforcement of the skills and deepened my understanding and use of the skills. I can't say enough about the profound impact Carri's personal example, teaching and insights, have been in my relational growth. She is a true professional!" "Taking the class was one of the best investments I've made toward emotional health. Not only did I enjoy learning about the concepts/skills, I also think the instructor, Carri Taylor, helped make the material applicable to real situations." "The most useful for me was establishing a common language within my management team. The exercises helped me identify areas for improvement and growth. The instructors interacted well to get the information across. Thank you for helping me to improve my life!" "The instructor presented a wonderful explanation of how communication can affect our relationships with co-workers and family. This course has helped me become a much better listener. Thank you." "The course assisted me greatly in distinguishing and recognizing the basic elements of everyday communications. It taught me how to handle various situations in the business and home setting." |
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Click here for information about Couple Communication I
Client Quotes: ABOUT THE COURSE: "At a time when our marriage could have sustained a major blow, using these skills gave us the ability to give each other freedom to resolve a disastrous situation." Female/ Walnut, CA "This workshop gave me the ability to hear/understand my partner and to express myself more clearly. Also, to tune in not only to my partner's emotions, but my own." Male/ La Habra, CA "Just learning how to listen was very ear opening to me! Also, learning a way to know and find out I've been heard accurately." Female/ Fullerton, CA "This course was crucial to our remaining married!" Female/ Cerritos, CA "Learning the four different styles of talking and listening helped me recognize where we are having the most difficulty and how to move from that point. This course helped me discover some deep-seated issues that weren't being addressed in our relationship." Female/ Anaheim Hills, CA "The kinesthetic process helped me step outside the framework of my communication style as well as work within to gain a better understanding of myself and of my wife." Male/ Covina, CA "I appreciated the 'hands on' approach to learning the skills and discovering where we are and where we can go from here." Male/ Anaheim Hills, CA "It was fascinating learning the different processes in conflict resolution. Using the skill mats for talking and listening makes it a lot less threatening. I loved your personal examples." Female/ Fullerton, CA "The entire program gave me a real good eye full of myself. It excites me to know there is an answer." Male/ Yorba Linda, CA "We still have our issues, but we feel hopeful. We now have a process and procedure to tackle our problems and come up with a plan of action." Male/ Diamond Bar, CA "This course has provided me with ways to tackle the issues without having to tackle each other. Also, I've learned to take responsibility for my part in the 'dance'." Male/ La Verne, CA "I learned to stop, listen and own what I am saying to another person. I now feel able to share 'tough' issues and know that we can work together toward a positive solution." Female/ La Habra, CA "I learned how to listen. I also learned how to separate my thoughts and feelings. This course has given me hope in my relationships." Female/ Fullerton, CA ABOUT THE INSTRUCTOR: "I came in a skeptic and ended up appreciating Carri's insights, warmth, and wisdom. I was captured by her unusual skill of tracking exactly what people said and feed back to them not only their words but also the meaning. I learned the "power" of listening. Her ability to remain objective was commendable. Few people could have impacted me the way she did in four weeks." Male/ Placentia, CA "Thank you, Carri! Every time my wife and I talk, we will always think of this class." Male/ La Habra, CA "I really appreciated Carri's guidance during the in-class practice and her fantastic personal examples." Male/ Chino Hills, CA "The instructor was eloquent and professional." Female/ West Covina, CA "I enjoyed your wit. Your personal comments are very insightful. Thanks for all the encouragement. Your coaching technique promotes growth; you build and don't tear down." Male/ La Mirada, CA "Very personable instructor, excellent feedback and good energy." Male/ La Habra Heights, CA |
Couple Communication II builds on the skills learned in Couple Communication I. You and your partner fine-tune collaborative ways of communicating and relating, particularly in pressured, stressful situations.
Click here for information about Couple Communication II Client Quotes: "CC2 has given us the wisdom to choose a healthier way to behave with one another when conflict arises. Using these skills and principles has helped us have a growing and rewarding marriage. We are enjoying the journey of constructing a new framework for our lives." CC2 brought our marriage to a deeper level of intimacy by knowing how to engage each other's anger. Being aware of the "Styles" of talking and listening enhanced our ability to clearly communicate our thoughts and feelings and develop stronger lines of communication. We now practice loving each other rather than focus on "being in love." CC2 was a valuable tool for us to help identify our anger and see how it impacted our marriage, each other and ourselves. It provided us with a "plan" to move out of the trap that our anger cycle frequently sucked us into. As we learned to respond to each other's preferred style of expressed anger with something completely different, we discovered we were able to manage our angry responses with a better result…self control! |
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The formats I've used effectively when working with families are CORE COMMUNICATION and COUPLE COMMUNICATION I & II. Please refer back to "Individuals" and "Couples" for descriptions of these programs. I will also be happy to talk with you via email or phone to design a personalized program to specifically meet your family's needs. |
